QUICK READS FOR BUSY HOTELIERS

Activity Booking Software: Everything You Need to Know

The best resorts offer everything guests need for an exceptional stay without leaving the property—from services to dining, activities and experiences. Increasingly, resorts have been turning to activity booking software to improve guest satisfaction and drive higher revenue.

Activity booking software:

  1. Offers guests the ease and convenience of 24/7 online scheduling, so they can sleep in and relax instead of waiting in line.
  2. Increases the total number of activities and amenities reserved by guests.
  3. Strengthens revenue by encouraging guests to spend more time on property.
  4. Helps attendants become more efficient with reservations while also booking amenities for walk-up guests.
  5. Creates an exceptional guest experience by offering more options for fun.
  6. Helps resorts manage all activities on one platform.

Take a deeper dive into what activity booking software is, why guests love it, and how it benefits resort managers and staff.

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QUICK READS FOR BUSY HOTELIERS

Staff Retention and Guest Satisfaction—Is Your Resort in a Virtuous Cycle or a Vicious Spiral?

Resorts hotel staff quit at twice the rate of the general workforce. Guest experience and employee satisfaction are interdependent—improve either and you will improve both. Here are five tips to strengthen staff retention:

  1. Stand up for your staff when guests are rude. Abuse from guests is a top reason for quitting cited in employee surveys.
  2. Recognize the signs of employee stress and burnout, including declining productivity, negative attitude, fatigue, overwhelm and being either over-emotional or ‘checked out’.
  3. Try to increase flexibility in employee scheduling. Hotel employees report being stressed with inflexible scheduling and getting called in on short notice.
  4. Improve communication. Explain expectations clearly and recognize a job well done.
  5. Help staff leverage technology. Mobile point-of-sale (POS) and amenity booking software helps staff serve guests better, improving guest experience and staff loyalty.
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QUICK READS FOR BUSY HOTELIERS

Interest in Golf is Climbing—Is Your Resort’s Experience Up to Par?

 

Interest in golf broke records this year—from viewership and attendance to the size of winner’s purses. More people are hitting the greens, with Millennials driving most of the growth. Golf resorts can support these five Millennial preferences to create on-trend guest experiences:

  1. Facilitate social activities. Millennials travel and golf with friends. Social time means more trips to the beverage cart. Make it easy for friends to split food and beverage tickets.
  2. Focus on experience. Millennials emphasize people over things. They crave personalized, luxury experiences.
  3. Incorporate mobile technology. Millennials expect frictionless experiences augmented by mobile technology. Accept reservations and payments via mobile apps.
  4. Engage through social media. Millennials engage online with friends, influencers and reviews before making decisions about where they will golf, travel, and stay.
  5. Create healthy experiences. Millennials are health conscious. Offer health restaurant and beverage cart selections, as well as opportunities to improve their golf performance.
  6.  
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